Sign up to our mailing list for updates on new properties on the market.

Tenant FAQ Belfast, Manchester & Scotland

1. What references do I need to get before renting?

As part of the referencing process you will be required to provide ID. Photo ID can be your driving license and passport. Address ID can be either a bank statement, council tax bill or utility bill dated in the past three months.

You will also be required to supply your last five years of addresses for a credit search and the details of your current landlord if you are in a rented property.

When you are being referenced, prior to letting a property, it is important that the information you provide is as honest and as accurate as possible.

This will reduce the likelihood of the let being denied.

  • County court judgements
  • Income to rent ratio
  • Breaks in employment
  • Landlords references
  • Credit scores

It is important to note that once a set-up fee has been paid, you will not be refunded the fee should your referencing fail. If your application does not proceed through no fault of your own your fees will be refunded.

^ Back to Top

2. What happens with my deposit once paid?

Your deposit will be taken before moving into the property, it will be the equivalent of a month's rent and is protected by the Tenancy Deposit Scheme (TDS). It is held through the Deposit Protection Scheme throughout the duration of the tenancy and will be refunded once the tenancy has ended, provided there is no damage / loss to the fixtures and fittings or to the property itself.

^ Back to Top
Tenants

3. Who is responsible for contacting the utility companies after I move in?

Your agent should inform the water, gas and electric companies and the local authority for the council tax, in writing at the start of your tenancy and supply them with any meter readings.

It is advisable for the tenant to contact the appropriate companies directly to ensure they have received the letter and have set your account up. This process will be repeated at the end of the tenancy to ensure the correct usage is apportioned to the correct tenants.

^ Back to Top
Tenants

4. How do I pay my rent?

On the day, you move into your new home you will be required to sign a standing order mandate for your ongoing rental payments. The rent will be taken out of your account automatically, 2 days prior to date that the tenancy was.

For example, if your tenancy was agreed on the 1st January, your next payment will be deducted by standing order on the 29th January, so it will be with the recipient for the 1st February. If you would like your rental payment to be paid out on a different date moving forward, you should notify your agent of this prior to the commencement of your tenancy.

^ Back to Top
Tenants

5. What happens if I can't pay my rent on the agreed date?

If you are unable to pay rent on the agreed date, you must contact your agent as soon as possible to discuss how and when you can make a payment. Any late payments may incur a penalty charge that will be required as soon as possible. You will be issued with a letter of arrears as soon as the late payment is noted by your agent.

^ Back to Top
Tenants

6. How do I serve notice should I wish to vacate the property and end the agreement?

You should first refer to your tenancy agreement to check how much notice you must serve prior to ending the tenancy. Once you have done so, you should contact your agent via email to advise them of your wish to leave the property on the date specified which is a minimum of one calendar month in our case: info@propertyproblemsolution.com. and, send your notice in writing to the Landlord including the property address and your full name, your forwarding address if known at this time, and the date you intend to vacate the property.

^ Back to Top
Tenants

7. What will happen should I break my lease agreement early?

If you wish to end your tenancy agreement before the agreed period (e.g. 6-month term) you will be liable to pay the remaining rent of the term, unless the property is re-let to another tenant within the agreed term.

For example, in a 6-month tenancy, if you decide to vacate the property after 3 months, you will be liable to pay the remaining 3 month's rent to adhere to the agreement, however if another tenant is found for the property within the remaining 3 months, your payments will not be required up until the point that a new tenancy commences.

^ Back to Top
Tenants

8. How do I stop my payments to the agent once my tenancy period has elapsed, and I no longer wish to rent the property?

Once you have served the correct notice and had confirmation of your end date you will need to contact your bank to cancel any future standing orders that are due to go out after your end date.

^ Back to Top
Tenants

9. What do I need to do with my keys at the end of the tenancy?

On the final day of your tenancy either your agent or the landlord will attend to carry out a check-out inspection to ensure the property is in good order. If you would like an inspection prior to your final day to assist you in identifying any issues you should contact your agent or in our case, please contact the office on 0808 1686578 to arrange a suitable time and date.

^ Back to Top
Tenants

10. Are there any fees due at check out?

You are expected to leave the property in a clean and tidy state, or as you found it on check- in. The property will be inspected prior to check-out and if there are any issues within the property that were not evident upon check-out, then you may be liable to charges, which can be taken from your deposit.

^ Back to Top
Tenants

11. How/When do I renew my tenancy?

If you wish to remain in the property after your initial period of e.g. 6 months, and the landlord agrees to let the property to you, you should contact your agent within 60 days prior to the agreement ending, to inform them of your wish to stay in the property.

If no notice is received by either party, the contract will lapse into a statutory periodic tenancy. The tenancy will proceed as a statutory periodic agreement which will run month by month until either party serves the required written notice.

^ Back to Top
Tenants

12. What should I do if I have any maintenance problems?

Your agent will have their own maintenance reporting system. Here at Property Problem Solution we have a 24 hour, 7 days a week maintenance service for our fully managed properties. If you have any issues with the property, i.e. boiler issues, leaks, flooding, electrical faults, please, when possible, take a photograph, accompanied by a description of the issue and forward info@propertyproblemsolution.com One of our lettings team will receive the information, and will allocate a suitable, qualified contractor who will aim to visit the property within 48 hours, dependent on the severity of the issue. (See image)

Tenants

Only applicable if the property is fully managed by Property Problem Solution at the landlord's request. For other tenancy packages (tenant find / rent collection) you will be in receipt of the landlords contact details, who can be contacted should any issues arise. If you are unable to find your landlords contact number, please contact the out of hours contact line (provided on check-in) or email: info@propertyproblemsolution.com. and we will supply the relevant contact information as soon as possible.

^ Back to Top

13. What should I do in the event of an emergency?

If you have an emergency that is life threatening or is a serious threat to the property, you should first contact the emergency services. Also, you should aim to contact both the landlord and your agent as possible.

^ Back to Top
Tenants